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Location

Bangalore - 560084

Email

college.srcish@speechear.org

Phone

+ 91-80- 2546 0405
Dr. S. R. Chandrasekhar Institute of Speech and HearingDr. S. R. Chandrasekhar Institute of Speech and Hearing

Grievance Cell

Grievance Redressal Committee of Dr. S.R. Chandrasekhar Institute of Speech and Hearing

Chairperson: Ms. Deborah Athaide

Committee Members:
1. Member: Ms. Teja Dessai
2. Member: Dr. Mereen Rose Babu
3. 1 P.G. Student
4. 1 U.G. Student

Goal:
The goal of the committee is to ensure maintenance of a harmonious environment for learning.

Objectives:

  •  To ensure that grievances of students, all faculty (technical and non-technical staff) are allowed to be expressed.
  •  To address grievances in a manner that is ethical, just, fair, and within the frame-work of the rules and regulations of the institute
  • To redress grievances promptly.
  • To ensure effective, sensitive and confidential communication between all involved

    Standard Operating Procedures:

  • Anyone with a genuine grievance may submit a written grievance to any members of the committee.
  • In case an individual is unwilling to submit grievance in-person, grievances may be dropped in writing in the grievance boxes placed in the washrooms on the third floor.
  • Grievances may also be submitted via email: grcnaac@speechear.org
  • The grievance redressal committee members will meet once a month on a Thursday from 1.30 to 2.30. Members may meet more frequently, if required.
  • The grievance box, email inbox, and letters received in-person will be opened during this meeting.
  • The Grievance Redressal Committee will address the submitted grievances as early as possible in the following manner.

– The received grievances will be shared either verbally or via email with the Deputy Director – Academics/Principal; clinic-related grievances will be further forwarded to the Deputy Director – Clinical. Grievances will be discussed with other authorities as
per the discretion of DDA/DDC, if their action/advice is required.
– The merit of the received grievances will be judged.
– The causes of the grievances, resolution progress, action-plans for the same will be discussed.
– As far as possible, positive, friendly ways to resolve the grievances will be used, rather than punitive steps.
– The committee and authorities will act impartially and try to resolve matters as amicably as possible.

  •  The committee will follow documentation of the procedures and of all necessary steps taken to resolve grievances. The committee will maintain a register of grievances, steps taken to address grievances, and meetings conducted by the committee.
  • Reports will be submitted to Internal Quality Assurance Cell along with supporting documents.

Outcome: Maintenance of a harmonious environment for student learning

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